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SHELLI CHOSAK, PH.D.
SPEAKING, TRAINING, AND COACHING SERVICES



Interpersonal Communication Skills
• Developing rapport
• Sending and receiving clear messages
• Active listening
• Body language

Group Process Skills and Team Building
• What makes an effective team
• Developing individual and team goals
• Group interaction skills and conflict management
• Problem solving/decision making
• Action planning

Conflict Management
• Identifying and understanding sources of conflict
• Strategies to minimize occurrence of conflict
• Developing cooperative styles of interaction
• Transforming conflict into collaboration

Managing Change
• Assessing need for change within organization
• Handling change from outside of organization
• Overcoming barriers to change
• Strategies for implementing change effectively

Creative Problem Solving
• Removing barriers to creative process
• Establishing a creative environment
• Identifying and developing the skills of the creative process
• Utilizing individual creativity for team productivity

Taking Control of Your Workday
• Setting and carrying out priorities
• Planning and organizing
• Decision making
• Problem solving
• Managing pressures
• Overcoming procrastination

Stress Management
• Balancing and prioritizing demands
• Creating internal and external harmony
• Specific and concrete methods of reducing stress
• Transforming negative stress into positive stress

Effective Leadership Skills
• Coaching and facilitating vs. leading
• Creating motivation in others
• Improving decision making ability
• Vision and Goal Setting skills

Interviewing Skills
• Preparing for the interview
• Evaluating a resume
• Assessing technical and interpersonal competencies
• Phrasing questions to increase predictability of job success

Managing Difficult People
• Understanding the dynamics of difficult people and situations
• Learn styles of communication that defuse potential problems
• Experiment with effective assertive approaches
• Discover your self-defeating behaviors and how to overcome them

Effective Feedback Skills
• Giving and receiving feedback individually and in teams
• Responding to input appropriately
• Determining timing of feedback
• Creating non-defensive atmosphere

Diversity Management Skills
• Understanding sources and reasons for discrimination
• Assess issues of discrimination within organization
• Identify and remove barriers that discourage diversity
• Develop methods for practicing diversity

Empowerment
• Understanding empowerment and self-empowerment
• Steps to self-empowerment
• Learning how to empower others
• Benefits for increased productivity